Privacy Policy
Valid as of May 2018

This privacy policy applies to www.residenzaglave.it owned and operated by Glave Residence. This privacy policy describes how we collect and use information, including personal data, that you provide on our website: www.residenzaglave.it. The policy also describes the choices you have regarding the use of your personal information, how you can access and modify it.

Data collection
The personal information we collect includes:

Your first and last name, e-mail address, telephone number and home address;
Your credit card details (card type and number, name on card, expiry date and CVC code);
Information about your stays, including arrival and departure dates, special requests and your preferences on services (preference on rooms, services or other);
Information you provide about your marketing preferences or when participating in surveys, contests or promotional offers;
You can also choose what personal information you wish to provide to us. If you choose not to provide certain details, however, this may affect some of your transactions.

Information we collect automatically
When you use our site, we automatically collect information, some of which may be personal information. For example: language settings, IP address, location, device settings, device operating system, log-in information, time of use, URL requested, status report, user agents (such as browser version information), browsing history, outcome (visit or booking), user booking code, type of information viewed. We may also collect data automatically through cookies. For more information on how we use cookies, click here.

Purposes of collection
We use your personal data for the following purposes:

A. Bookings: we use your personal data to complete and manage your online booking.
B. Customer support: we use your personal data to provide you with customer support
C. Reviews: We may use your contact details to invite you by email to leave a review after your stay. This can help other travellers choose their ideal accommodation. If you submit a review, it may be published on our site.
D. Marketing activities: We also use your information for marketing activities, as permitted by law. When we use your personal information for direct marketing purposes, such as commercial newsletters and marketing communications about new products and services, or offers we think will be of interest to you, we will include an unsubscribe link, which you can use if you do not want to receive such messages in the future.
E. Other communications: There may be other occasions when we will contact you by email, post, telephone or text message, depending on the contact details you have provided to us. We may contact you for the following reasons:
a. We may need to respond to or deal with a request you have made.
b. If you have not completed an online booking, we may send you an email inviting you to complete the booking. We believe this is a useful additional service that allows you to move forward with a booking without having to search for accommodation again or re-enter your booking details.
c. When you use our services, we may send you a questionnaire or invite you to provide a review of your experience with our site. We believe this additional service is as useful to you as it is to us, as it allows us to improve our site based on your feedback.
F. Statistics, improvements and research. We use personal information to conduct research and analysis and may engage a third party to do so. We may share the results of such research, including with third parties, on an anonymous and aggregate basis. We use your personal information for statistical purposes, to improve our services, to enhance your user experience and to increase the functionality and quality of our online travel services.
G. Security, fraud detection and prevention: We use information, including personal data, to prevent fraud and other illegal activities. We also use this information to investigate and detect fraud. We may use personal information for risk assessment and security purposes, for example, through user authentication. For these purposes, personal information may be shared with third parties, such as law enforcement agencies or outside consultants, in accordance with applicable law.
H. Legal and Compliance Purposes: In some cases, we may use the information you provide (including personal information) to manage and resolve legal disputes or litigation, for government investigations and compliance audits, or to enforce contracts or comply with law enforcement requests, as required by law.
If we use automated means to process personal data that produce legal effects or have a significant effect on you, we will implement measures necessary to safeguard your rights and freedoms, including the right to obtain human intervention.

Legal principles
For purposes A and B, we rely on the performance of a contract: the use of your data may be necessary in order to implement the contract you have with us. For example, if you use our services to make an online booking, we will use your data to perform our obligation to complete and manage the booking under the contract between us.
For C-H purposes, we rely on legitimate interests: we use your information for our own legitimate interests, for example, to provide you with the most appropriate content on our site, emails and newsletters, in order to improve and promote our products, services and content on the site. We may also use your information for administrative, legal or fraud detection purposes. When we use personal data for our legitimate interests, we will always balance your rights and interests regarding the protection of your personal data against our rights and interests.
With regard to the H-purpose, we also rely, where possible, on our obligation to comply with applicable law.
Where necessary and in accordance with applicable law, we will obtain your consent before processing your personal information for direct marketing purposes.
Where necessary and in accordance with applicable law, we will ask for your consent, which you can withdraw at any time by contacting us at the addresses mentioned at the end of this policy.

If you do not wish to consent to the processing of your data in the manner described in purposes C-F, but there is no system for withdrawing consent (e.g. via your browser settings), please contact info@residenzaglave.it as far as possible.

International data transfer
The transfer of personal data as described in this notice may involve the international transfer of information to countries whose data protection laws are not as detailed as those within the European Union. Where required by European law, we will only transfer personal data to entities that offer an adequate level of data protection. In these situations, we will make contractual arrangements to ensure that your personal data is protected in accordance with European standards. You can request a copy of these agreements using the contact details below.

Security
Booking Botton has procedures in place to prevent unauthorized access to and use of your data. We use industry-standard systems and procedures to safeguard the personal information you provide to us. We also rely on security procedures and technical and physical restrictions to prevent access to and use of the personal data held on our servers. Only authorised personnel may access personal data in the course of their work.

Data retention
We will retain your personal data for as long as is necessary to provide the service, in accordance with applicable law, for the purpose of dealing with any disputes with any third parties and in any event for as long as is necessary for the performance of our business, including the detection and protection of fraud or other illegal activities. All personal information held will be subject to the provisions of this Privacy Policy. If you have any questions about specific data retention periods, please contact us using the contact details below.

Your choices and rights
We want you to have control over how we use your personal data. You can do this in the following ways:

you can ask us for a copy of the personal data we hold about you;
you can inform us of any changes to your personal data or ask us to correct any of the information we hold about you;
in specific situations, you can ask us to delete, block or limit the processing of the personal information we hold about you, or object to particular ways in which we are using your personal information; and
in specific situations, you may also ask us to send the personal information we hold about you to a third party.
Where we use your personal information with your consent, you may ask us to withdraw that consent at any time and in the manner provided by applicable law. In addition, where we process your personal information on the basis of legitimate interests or the public interest, you have the right to object at any time to the use of your personal information in the manner provided by law.

We rely on you to ensure that your personal data is complete, accurate and up to date. Please inform us promptly of any changes or inaccuracies in your personal information by contacting info@residenzaglave.it . We will handle your request in accordance with applicable law.

Questions or complaints
If you have any questions or concerns regarding the handling of your personal information or if you wish to exercise your rights under this policy, you may contact us via info@residenzaglave.it . You may also contact your local data protection authority with any questions or complaints.

Changes to the Policy
As our business is subject to change, this privacy policy may also change. If you would like to be kept informed of any changes to this policy, we encourage you to periodically visit this page to view any updates. If we make material changes or modifications that affect you (for example, when we begin processing your personal information for purposes other than those outlined above), we will contact you before we begin.

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